About the Customer
Our customer is Europe's largest functional medicine clinic and one of the fastest-growing startups with digital and physical clinics across Sweden. They are an agile, Medtech startup with a strong vision to revolutionize Western healthcare through a patient-centric approach.
Our customer wanted to digitise their functional medicine treatment process to help functional medicine practitioners treat patients effectively.
Tarento as the partner of choice
As a leader in providing digital solutions from concept to deployment and with its vast experience in helping Nordic customers, Tarento was an obvious choice as the implementation partner.
- Lack of digital presence
- Ad Hoc and manual treatment process
- Questionnaire handling and physical reports
- Broken user journey and a lot of pain points
However, for all practical reasons, all that was running through the customer’s mind was to establish a new digital platform & services that will deliver significant value to their business by improving the efficiency & creating a very tailored experience to all the personas involved.
Tarento’s solution approach involved deploying its pivotal LEAD framework, a multi-phase exercise which brings Lean & Design Thinking together in an Agile framework to reduce the inherent risks in successfully bringing innovative products to market.
After 6 weeks of high intensity LEAD sprint followed by a continuous discovery process with audits & interviews, Tarento was able to conceptualize a holistic solution that tackled all scenarios of people, product & solution. Key aspects of this phase included:
- Interviews with doctors and patients
- 6 LEAD workshops
- Continuous product discovery cycles
By taking a human-centric approach, we created tech-business-design oriented actionable artifacts for rapid enablement of development teams.
- Visual design prototype
- Mobile application design and strategy
- Actionable roadmap (techno-functional)
- MoSCoW Analysis & Audits
- Opportunity solution tree (Epics and features)
- Technical visions & architecture docs
- Customer journey maps
Outcomes and Impact
The clarity achieved as a result of LEAD helped development teams quickly take up the implementation of the recommendation made in the roadmap. The team was able to successfully roll out:
- A JAM stack website
- ML-oriented product to parse lab reports
- MVP with key epics for beta release
This subsequently helped the development team with all the clarity needed to continue with the implementation for the next 6 months.
We can help you transform your business.